When attempting to activate or reactivate the Parallels Desktop App Store Edition, certain users may encounter the message Your App Store purchase is not available at the moment when clicking on Restore purchase within the product. The following article addresses known scenarios and offers potential solutions to assist in product activation.

Activating Parallels Desktop App Store Edition with Parallels Desktop Standard/Pro subscription key

If you click on Restore purchase in Parallels Desktop App Store Edition when you don’t have a Parallels Desktop App Store key but instead have a Parallels Desktop Standard/Pro subscription, please follow the steps below:

1. Log in to your Parallels My Account via https://my.parallels.com/ 
2. Select View My Parallels Products > Under Parallels Desktop for Mac > Click on Active subscriptions and permanent licenses > Select your  Parallels Desktop Standard/Pro subscription > Copy the key
3. Open  Parallels Desktop App Store Edition > Select I Have Subscription > Enter Subscription Key > Activate.

NOTE: Perpetual keys can’t be used to activate Parallels Desktop App Store Edition. You need to download and install Parallels Desktop from the website (Make sure to choose the correct version for your key).

Restoring existing Parallels Desktop App Store Edition subscription

If you purchased a Parallels Desktop App Store Edition subscription some time ago and it’s still active, please follow the steps below:

Launch Parallels Desktop App Store Edition > click on the Parallels Icon in the top Mac Menu bar > select Account & Subscription > select the key in the list > click Activate.

New purchase of Parallels Desktop App Store Edition subscription

If you’ve just purchased a new Parallels Desktop App Store Edition, we advise you to wait a few minutes and try again later. If that doesn’t help, kindly reach out to Support.

If you face another situation that isn't covered by this article, please reach out to our support team via https://my.parallels.com/