How to collect logs for troubleshooting of a task sequence execution?

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How to collect logs when a problem occurs BEFORE or during OS X image deployment:

If a Mac is started from a NetBoot image, but OS X deployment fails, you can collect the following information to troubleshoot it:

1. Log files on the Mac

NOTE: If OS X is not installed properly on a Mac, these logs will be removed after the Mac is restarted. Therefore you should save copies of these logs on a flash drive or a network drive (you can use SSH, provided it was enabled in the source OS X from which the NetBoot image was created).

2. Problem report from the computer running Parallels Configuration Manager Proxy

Please follow this article in order to collect problem report: https://kb.parallels.com/en/115528

3. Problem report from the computer running Parallels NetBoot server

Please follow this article in order to collect problem report: https://kb.parallels.com/en/115528


How to collect logs when a problem occurs AFTER OS X image deployment (Parallels Mac Client is NOT installed)

1. Log files on the Mac

2. Problem report from the computer running Parallels Configuration Manager Proxy

Please follow this article in order to collect problem report: https://kb.parallels.com/en/115528

3. Problem report from the computer running Parallels NetBoot server

Please follow this article in order to collect problem report: https://kb.parallels.com/en/115528


How to collect logs when a problem occurs AFTER OS X deployment (Mac client is installed)

If OS X image deployment and the Parallels Mac Client installation were both successful, but one or more other task sequence steps failed, you can collect problem reports from:

  1. Parallels Mac Client,
  2. Parallels Configuration Manager Proxy,
  3. Parallels NetBoot server computers.

For the complete information, please see https://kb.parallels.com/en/115528.

Note: In the KB article, the information can be found in the following sections:

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